Legal

Terms and Conditions

Please read these terms and conditions (the "Terms") and the Privacy Policy before using this website which is operated by Devil Limited (registered number 09259341), whose registered office address is 76 Manchester Road, Denton, Manchester, M34 3PS.

You should read these terms and conditions before placing an order, and by placing an order you will be deemed to have accepted them and to be bound by them when you use the website, whether or not you have read them. The website records the date on which you place an order and signifies such acceptance of these terms and shall be conclusive evidence of the same.

  1. Definitions

    1. "Customer" means the party identified as the Customer in this Agreement to whom Devil Limited may agree to supply Products in accordance with these terms and conditions.
    2. "Euro compliant" means the ability of the Product to comply with all requirements applicable to the introduction of the Euro into the United Kingdom, including, but without limitation, conversion and rounding facilities.
    3. "Devil Ltd" refers to 76 Manchester Road, Denton, Manchester, M34 3PS or any subsidiary or associated company.
    4. "Products" means goods or services including but not limited to computer hardware and software items to be provided by Devil Ltd to the Customer in accordance with these terms and conditions.
    5. "Third Party Software" means all software owned by or licensed to the Customer from a third party owner (whether or not supplied by Devil Ltd) and which comprises part of the Products.
    6. "Working days" means Monday to Friday, excluding Bank or other public holidays.

  2. Orders

    1. All contracts of sale made by Devil Ltd shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party ("the Customer") with whom Devil Ltd is dealing.
    2. All orders are subject to availability and confirmation by Devil Ltd. Cancellation of orders by the Customer following receipt of such confirmation is not possible as many orders will be forwarded for despatch on the same day the order is placed.
    3. Devil Ltd does not warrant the suitability of products for a particular purpose. Specifications are intended as a guideline only and you should check specifications and suitability with manufacturers before ordering.
    4. Devil Ltd does not sell products on a trial basis.

  3. Delivery Policy

    1. Any time or date stated for the delivery of Products is an estimate only. Devil Ltd makes every effort to supply Products on time but does not accept liability for failure to deliver within the stated time. If the order has not arrived on time, you should make Devil Ltd aware as soon as possible so we can investigate on your behalf.
    2. While every reasonable effort shall be made to keep to the anticipated delivery date we shall not be liable for any losses, costs, damages or expenses incurred by you or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
    3. Packages are generally sent out using a one man courier service unless agreed otherwise. We anticipate that any orders placed on any working day before 4:30pm will arrive the next business day (2-5 days for remote or off-shore addresses) unless agreed otherwise.
    4. Our standard delivery service can arrive with you at any time throughout the day (8am-6pm) but enhanced services are also available (please call 0345 84 333 84 if you require a delivery service not provided via our website).
    5. The cost of our various delivery options depends on your chosen service level, total order value, weight and shipping location.
    6. Devil Ltd does not accept liability for shortages or damage to deliveries unless the Customer notifies us in writing within three working days of receipt.
    7. Delivery of the Products is deemed to take place when the Products are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage shall pass to the Customer.
    8. If the Customer does not accept delivery, Devil Ltd may at its option (a) store and insure the Products at the Customer's expense and risk or (b) sell the Products at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall.
    9. Delivery shall be made to the address given on the order and will require a signature so you will need to ensure that there will be someone available on the anticipated delivery day to accept the delivery.
    10. You must not sign for the delivery if:
      a) The goods are damaged. You MUST inspect the goods before signing.
      b) The included dispatch note does not match the goods delivered. If the dispatch note is missing and you are unsure as to whether the delivery is correct and complete you must refuse the delivery.
      c) The number of parcels listed on the courier's system does not match the number handed over to you. The courier may allow you to sign for part of the delivery but you must ensure that what you have received is fully documented on the courier's system. If this is not possible then refuse the delivery.
    11. You must contact us immediately (within 24 hours) by phone or email if any problems occur with your delivery. Once we are made aware we can investigate and arrange for any necessary replacements to be sent. If you fail to make us aware in time, we may be unable to help resolve any discrepancies.
    12. After delivery you are responsible for protecting the goods against loss or damage.

    Standard Mainland Delivery Charges

    We charge £10.00 ex VAT for orders below £25.00 ex VAT, £5.00 ex VAT for orders between £25.00 to £100.00 ex VAT and £0.00 ex VAT for orders at or above £100.00 ex VAT.

    Enhanced Delivery Charges

    For an additional delivery charge we can:

    1. offer enhanced pre-12, pre-10:30, pre-9:00, Saturday and Sunday delivery services to all mainland delivery addresses.
    2. deliver to remote locations within the mainland.
    3. deliver to the UK's off shore islands (i.e. Jersey, Isle of Man, Isle of Wight, Isles of Scilly, Scottish Offshore Islands, Shetlands, Outer Hebrides, Isle of Bute, Orkney, Northern & Southern Ireland, Guernsey including Sark, Alderney and Herm).
    4. deliver to other EU countries.
    5. provide 2-3 man deliveries.
    6. provide onsite installations.
    7. remove and responsibly dispose/recycle unwanted product.
    8. provide onsite training

    Please note, some of these options are available at the checkout once your delivery address has been entered. For anything else, please email us for a quote.

  4. Prices

    1. Products, together with any applicable VAT, are invoiced at the price prevailing at time of order.
    2. All quoted or listed prices are based on the cost to Devil Ltd of supplying the Products to the Customer. If before delivery of the Products there occurs any increase in any way of such costs in respect of Products which have not yet been delivered, the price payable may be subject to amendment at Devil Ltd's discretion. The customer will be made aware of any amendments and will be given the option of paying the difference and having the goods shipped or cancelled for a refund of the initial purchase cost of undelivered Products.

  5. Errors & Ommissions

    1. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of Products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to to contact you we will treat the order as cancelled. If you cancel and you have already paid for the Products, you will receive a full refund.

  6. Payment

    1. Payment is due 30 days from the date of any unpaid invoice, unless otherwise agreed in writing.
    2. If payment is not made on time, Devil Ltd may charge interest daily on the outstanding balance at 4% above National Westminster Bank base lending rate.
    3. Title in the goods does not pass to the Customer until payment is received in full by Devil Ltd.
    4. Until such time as the title in the Products passes to the Customer, the Customer shall hold the Products as Devil Ltd's fiduciary agent and bailee, and shall keep the Products properly stored, protected and insured and identified as Devil Ltd's property.
    5. Until such time as the title in the Products passes to the Customer (and provided the Products are still in existence and have not been resold), Devil Ltd shall be entitled at any time to require the Products to be delivered to Devil Ltd and, if the Customer fails to do so forthwith, to enter upon any premises of the Customer or any third party where the Products are stored and repossess the Products.
    6. The Customer's right to use such Products shall immediately cease if an Administrative Receiver is appointed over all or any part of its assets or if it adjudicated bankrupt or enters into liquidation whether compulsory or voluntary, or if the Customer makes an arrangement with its creditors, or generally becomes unable to pay its debts within the meaning of Section 123 Insolvency Act 1986 as from time to time amended, extended or re-enacted.
    7. On termination of the Customer's right to use the Products the Customer will immediately hold the Products to the order of Devil Ltd.
    8. The Customer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which remain the property of Devil Ltd, but if the Customer does so, all monies owing by the Customer to Devil Ltd shall (without prejudice to any other right or remedy of Devil Ltd) forthwith become due and payable.
    9. Devil Ltd reserves the right to cease supplies of Products to the Customer at any time. On such cessation of supplies, Devil Ltd reserves the right to withdraw any credit facility such that the whole of the Customer's account becomes due for payment forthwith.

  7. Product Specifications

    1. Devil Ltd makes every effort to supply the Products as advertised but reserves the right to vary actual dimensions, specifications and quantities without prior notice where necessary.
    2. Devil Ltd will not be liable in respect of any loss or damage caused by or resulting from any variation for whatsoever reason in the manufacturer's specifications or technical data or caused by or resulting from any Third Party Software and will not be responsible for any loss or damage resulting from curtailment or cessation of supply following such variation.
    3. Unless otherwise agreed, the Products are supplied in accordance with the manufacturer's standard specifications as these may be improved, substituted or modified. Devil Ltd reserves the right to increase its quoted or listed price, or to charge accordingly in respect of any orders accepted for Products of non-standard specifications.

  8. Proprietary Rights in Software Products

    1. The Customer hereby acknowledges that it is its sole responsibility to comply with any terms and conditions of any licence attaching to Third Party Software supplied and delivered by Devil Ltd. The Customer is hereby notified that failure to comply with such terms and conditions could result in the Customer being refused a software licence or having the same revoked by the proprietary owner. The Customer further agrees to indemnify Devil Ltd in respect of any costs, charges or expenses incurred by Devil Ltd at the suit of a Third Party Software owner as a result of any breach by the Customer of such conditions.
    2. No title or ownership of [software] Products or any Third Party Software licensed to the customer under this agreement is transferred to the Customer under any circumstances.

  9. Trade names and Trade Marks

    1. Trade names and marks (other than Devil Ltd's) are not restricted to indications of manufacturers but may also be indicative of general use systems and machines associated with such products. Nothing in these terms and conditions shall be construed as granting the Customer any right or licence under any intellectual property right of Devil Ltd (including any rights Devil Ltd may have in any patents, copyrights, trademarks, service marks or any trade secrets), by implication, estoppel or otherwise.

  10. Returns

    Faulty Goods - business

    The quickest and easiest way to confirm that your item is faulty is for you to log a support call with the relevant manufacturer while in possession of the item. Alternatively, we can do this on your behalf but you will first need to call Devil Ltd and obtain a returns number so you can ship the goods back to us for testing. Items that are returned for testing that are found to be fully working will be returned to you and cost of re-delivery charged to you.

    Once the fault is confirmed, certain manufacturers will organise the whole replacement/repair process on our behalf. However, where that is not the case please make sure to take a note of the manufacturer's support call reference number so we can verify the fault and organise the replacement/repair.

    While every reasonable effort shall be made to supply you with a fully functional machine we shall not be liable for any losses, costs, damages or expenses incurred by you or any other person or company arising directly or indirectly out of any faults.

  11. Faulty Goods - consumer

    All goods sold through Devil Ltd are backed by the Consumer Rights Act 2015 (this replaces the Sales of Goods Act 1979).

    The quickest and easiest way to confirm that your item is faulty is for you to log a support call with the relevant manufacturer while in possession of the item. Alternatively, we can do this on your behalf but you will first need to call Devil Ltd and obtain a returns number so we can arrange for the goods to be sent back to us for testing. Items that are returned for testing that are found to be fully working will be returned to you and any collection and re-delivery costs will be charged to you.

    Once the fault is confirmed, certain manufacturers will organise the whole replacement/repair process on our behalf. However, where that is not the case please make sure to take a note of the manufacturer's support call reference number so we can verify the fault and organise the replacement/repair.

    Within the first 3-4 weeks you may also be able to return the faulty goods for a full refund minus an amount for the usage you've had of the goods (called recision). However, you will need to call Devil Ltd to discuss this in further detail.

    While every reasonable effort shall be made to supply you with a fully functional machine we shall not be liable for any losses, costs, damages or expenses incurred by you or any other person or company arising directly or indirectly out of any faults.

    Unwanted Goods - business

    Under normal circumstances we will not accept the return of unwanted goods but please call Devil Ltd to discuss in further detail.

    Unwanted Goods - consumer

    All goods sold through Devil Ltd are backed by the Consumer Contracts Regulations 2013.

    Subject to the below conditions being met we will accept the return of non-faulty goods within 14 days of you receiving them. However, you are responsible for the return delivery costs and must make sure to adequately insure all goods against damage in transport. All returns must first be authorised by Devil Ltd, who will then provide you with a returns number. Goods returned without a returns number will be rejected.

    To obtain a full refund all unwanted goods must be returned in an original, unused and resalable condition, with the manufacturers packaging and boxes undamaged and undefaced. Alternatively a deduction may be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary but this will be dealt with on a case by case basis.

    If any goods returned are not in satisfactory condition we also reserve the right to reject a refund request and instead return the goods to you and the cost of re-delivery charged to you.

    Once the goods have been received, their condition checked and the refund approved we will refund the cost of the goods within 14 days using the card details from the original transaction minus our original carriage costs.

    We will not accept the return of opened hardware, software packages or open consumables such as toner cartridges, ink cartridges and paper.

  12. Warranty

    1. To the best of Devil Ltd's knowledge, all Products supplied by Devil Ltd are warranted to be free from defects in workmanship and materials. No Products are tested or sold as being fit for any purpose or use under specific conditions unless expressly agreed in writing.
    2. If any part of the hardware Products should prove defective in materials or workmanship under normal operation or service, such Products will be repaired or replaced only in accordance with any warranty cover or terms as provided by the manufacturer of the Products. Devil Ltd does not undertake repair or maintenance of Products and is not responsible for the cost of labour or other expenses incurred in repairing or replacing defective or non conforming parts.
    3. This warranty shall not apply if the hardware Products have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or if it has not been used in accordance with the manufacturer's instructions. The failure of a Product to be Year 2000 complaint or Euro compliant does not constitute a defect in materials and workmanship.
    4. Devil Ltd warrants that the product will at the time of delivery correspond to the description given by Devil Ltd except where the customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 S.12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the product and whether implied by statute or common law or otherwise are excluded.
    5. Except as expressly provided in these terms and conditions and to the extent permitted by law, no warranty, condition, undertaking or term expressed or implied is given or assumed by either party and all such warranties, conditions, undertakings and terms are hereby excluded.

  13. Liability

    1. Devil Ltd shall not under any circumstances be liable in contract, tort (including negligence, breach of statutory duty or otherwise) for:
      1. any loss of direct or indirect profit or business, goodwill, contracts, revenues, management time, wasted expenses, anticipated savings or loss of or damage to data or arising from loss of data.
      2. any increased costs or expenses; or 1.3 any indirect or consequential loss or damage of any nature whatsoever.

    2. Devil Ltd liability in respect of breach of the terms of any order shall be limited to the invoiced value of such order.
    3. Nothing in this agreement shall limit Devil Ltd liability for death or personal injury caused by its negligence.
    4. The provisions of this Clause 12 shall survive the expiry or termination of these terms and conditions howsoever arising.

  14. Health and Safety

    1. In accordance with the Health and Safety at Work etc Act 1974 and the Consumer Protection Act 1987, Devil Ltd confirms that to the best of its knowledge the Products it supplies as a distributor/reseller do not present a hazard to health and safety when properly used for the purpose for which they are designed, provided the Customer takes reasonable and normal precautions in their use.

  15. General

    1. If any provision in this Agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.
    2. Any waiver of a breach of this Agreement must be in writing and shall not constitute a subsequent waiver of any such right, requirement or default. Any failure by a party to exercise its rights or remedies under these terms and conditions shall not operate as a waiver of such rights or remedies.
    3. Devil Ltd reserves the right to amend these terms and conditions, subject to providing notice to the Customer, or by posting the amended terms upon the Website. By continued access to and use of the Website, you agree to any such amendments to these terms and conditions.
    4. The headings are for convenience only and shall not affect the interpretation of this agreement.
    5. Any notices given under this agreement shall be in writing and sent (a) by first class pre-paid post to the last known address of the party or (b) by fax to their last known fax number or (c) by electronic transmission to an email address specifically notified for that purpose. The notice shall be deemed served (a) two working days after posting or (b) upon receipt of a successful transmission report or (c) immediately upon transmission provided that confirmation of receipt is received/a confirmatory copy is sent by first class pre-paid post or delivered by hand by the end of the next business day.
    6. The provisions of The Contracts (Rights of Third Parties Act) 1999 shall not apply to this agreement.
    7. The relationship between the parties is one of independent contractors and nothing contained in these terms and conditions shall be construed as constituting or establishing any partnership or joint venture between the parties.
    8. The Customer shall not be entitled to assign, delegate, transfer, sub-contract or otherwise dispose of this agreement.
    9. Save with respect to fraudulent misrepresentation, these terms and conditions constitute the entire agreement between the parties and replaces all previous written or oral agreements to the extent they remain unperformed.
    10. Devil Ltd may collect personal information about visitors to the Website. Such use is governed by Devil Ltd's Privacy Policy (see below).
    11. This agreement shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts.
    12. These Terms and Conditions do not affect consumers' statutory rights.

Privacy Policy

Information collection and use

At Devil Ltd we aim to serve our customers and we respect their wish for privacy. Our policy is to protect the privacy and confidentiality of our web visitors and site users. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

Devil Ltd undertakes not to disclose any information provided by you, whether it be business or personal information, to any third party, without your consent. But in order for us to process your orders and inquiries and give a better service, we do require to gather certain information about you, always at your total discretion.

Registration Forms

Our sites' registration forms require users to provide some contact information for the purpose of getting in touch with customers when necessary or sending information about our company, including special offers and news. We provide you with the option to withhold personal information, which is not needed for the transaction.

Choice/Opt-in

Our users might choose to 'opt-in' for receiving promotional/marketing information from us. Only in this case will we use the personal information you provide to deliver the services you have told us you wish to take part in (ie receiving newsletters or other promotional material). We will give you the chance to refuse any marketing email from us or from other traders in the future.

Minors

Devil Ltd adheres to the DMA Code of Practice for Commercial Communications to Children Online and does not knowingly collect personal date from children under 14 years of age. Orders of goods or services are not accepted from children under 16, without first obtaining a parent verifiable and explicit consent.

Cookies

We use cookies to enhance the experience and improve the overall performance of this website. These are very small files containing unique pieces of information, which are stored on your computer and other devices that you use to visit websites. The cookies we use are completely harmless to your computer and we never store sensitive data like credit/debit card details, passwords and addresses etc in cookies.

Cookies serve many functions but in general they are necessary on shopping websites to keep the contents of your shopping basket intact as you navigate around the website. They also help us to learn more about how our users use our site and identify any errors on the site, which helps us to continue delivering a fantastic shopping experience.

You can disable cookies within most modern browsers but by doing so our  website will cease to function correctly. For intructions on how to do this please refer to either your browser's help function or search online.

 

Security Policy

Devil Ltd’s on-line store (www.devilprinters.co.uk) uses the most up-to-date encryption techniques (as of January 2015) to ensure that all your personal details (such as your credit card information is sent securely over the internet.

The encryption technology we use is called Transport Layer Security (TLS) and our systems will negotiate up to version 1.2 but will drop down where necessary to version 1.1 or 1.0 to ensure compatibility with slightly outdated client browsers.

However, due to the significant vulnerabilities in the legacy Secure Sockets Layer (SSL) protocol we have disabled all versions of SSL across our entire store. We acknowledge that older client browsers that do not support TLS will not be able to successfully access our store so we urge all Internet users to update to the latest browser and make sure all updates have been applied. This will maximise your online security and give you the best Internet experience.

Our digital certificate comes from Comodo and includes RSA Extended Validation so when it comes to your security, we have you covered!

In fact, Qualys SSL Labs give us an A+ rating: https://www.ssllabs.com/ssltest/analyze.html?d=devilprinters.co.uk

At no point will your card information be stored by Devil Ltd. By purchasing through Devil Ltd you acknowledge that our payment providers (PaymentSense and Braintree) are responsible for the security of cardholder data they possess or otherwise store, process, or transmit on behalf of the customer. Both Devil Ltd and our payment providers are PCI DSS Compliant.

Any personal data stored on our internal systems or secure server is protected by a firewall.

You can check the information that we hold about you by emailing us at data@devilprinters.co.uk. If you find any inaccuracies we will delete or correct it promptly. The personal information we collect will be held for as long as it is needed for the purpose that it was collected. Your information will not be transferred outside the EEA (European Economic Area).

 

Allowed payment options

We accept all major debit and credit cards and PayPal.

 

Contacting Devil Ltd

If you have any questions about our Terms and Conditions, Privacy Policy or Security Policy please email us at legal@devilprinters.co.uk.

You can also write to us at:

Devil Ltd
76 Manchester Road
Denton
Manchester
M34 3PS